Warranty & Repairs
COVD19: If you have a warranty issue and you are coming to the end of the 12 months, please email us to let us know and we will consider your item ‘still within warranty period’ when we are able to make the assessment at a later date. Other qualifying criteria for warranty will not change.
WE ARE UNABLE TO ACCEPT SHIPMENTS TO OUR USA WAREHOUSE DUE TO COVID-19 RESTRICTIONS.
CRAFTSMANSHIP IN EVERY BOOT, SHOE AND GARMENT
At Dubarry of Ireland, we take great care and pride in the design and craftsmanship of all our products. We use only the best of raw materials to the highest international manufacturing standards. It is our objective that every product we sell should be perfect. All products are fully guaranteed against defects in materials and workmanship for one year from the date of purchase. Your statutory rights are in no way affected.
In the most unlikely event that a Dubarry product does not match up to our standards we will take corrective action. If, within twelve months of purchase, there are any defects in your product then please return it, along with proof of purchase, to the outlet/vendor from where you purchased. It will be promptly returned to us for repair. In the event of it not being repairable then we will replace it.
Where purchased directly from Dubarry of Ireland, either online or from Dubarry Events, goods must be returned in undamaged packaging by registered or any other postage method requiring the recipient (Dubarry of Ireland) to sign on delivery. Please note, postage charges must be covered by the customer. Please return to:
Where purchased directly from Dubarry of Ireland, either online or from Dubarry Events, please first email images to [email protected] and then return goods to:
Customer Service Team,
Dubarry of Ireland (USA),
106 W. Christine Road,
Nottingham, PA 19362
Toll Free: 1-866-658-3569
Email: [email protected]
Please note that normal wear and tear or accidental damage to the item is not covered under the returns/replacement policy. However our Customer Service Department will be happy to provide you with a quotation for repair where possible.
Repairs inside of warranty period
For Dubarry of Ireland product repairs inside of the one year warranty, all repairs are carried out free of charge. Where you purchased from a Dubarry of Ireland retailer, you must return the product in the first instance to where you originally purchased them for an initial assessment.
Repairs outside of warranty period
For Dubarry of Ireland product repairs outside of the one year warranty, there is usually a repair charge plus shipping from the customer to Dubarry of Ireland. However, some general repairs can be carried out free of charge. We may send these from our US location to Ireland or to a 3rd party in the US for completion.These include:
- Some stitching
- Repair of loose boot linings
Please note that an assessment must be carried out to determine whether repairs on an item are possible first. We ask that all items returned for warranty inspection be cleaned first and free of all mud and manure.