x
Which store would you like to use?

Return & Exchanges

RETURNS POLICY FOR WEBSITE, EVENT AND STORE PURCHASES

Download Returns and Exchanges Form Here

Returns over the Xmas Period

All items purchased prior to and during the Christmas holiday period (from November 25th to December 31st 2019) are eligible for refund/replacement provided they are returned before February 1st 2020

If you are not completely satisfied with your order from Dubarry, or you wish to exchange size, we will be happy to exchange items or refund the cost of the item within 30 days of purchase/receipt, provided the items are unworn, undamaged and in their original packaging with all labelling and swing tags intact.

Please note the following:

• It is essential that any unsuitable items, unless faulty, are returned in a re-saleable condition

• Postage costs are not refunded.

Goods must be returned in their original and undamaged packaging, by registered, or any other postage method requiring the recipient (Dubarry) to sign on delivery to:

Customer Service Team

Dubarry of Ireland Broadstone Manor Barns,

Old Chalford,

Chipping Norton,

Oxon OX7 5QL

Tel: +44 (0) 1608 677622

Email: [email protected]

HOW DO I RETURN AN ITEM FOR REFUND OR EXCHANGE?

There are two options to choose from when returning items to Dubarry of Ireland.

1. Royal Mail Postal Service: You can go to your post office and return the item using the Royal Mail normal postal services. Postage costs will vary depending on the weight of the parcel and postal region.

2. Returns with CollectPlus for just £4.95, including £50 insurance: You can now use CollectPlus to return your parcels to us, by purchasing and downloading your returns label at www.collectplus.co.uk/dubarryboots. Enter your original order number and your email address on to the label, then print and attach to your parcel, ensuring any outbound delivery labels are removed or covered.

Drop off your parcel at your chosen CollectPlus store, where you will be given a receipt with a tracking code on it. You can track your parcel yourself at www.collectplus.co.uk/track/new. CollectPlus is a convenient way to return parcels via local shops, petrol stations, universities and shopping centres, and it is a service trusted by thousands of busy people every day. There are over 7,000 CollectPlus locations, open from early in the morning until late in the evening, 7 days a week. Please note, you must obtain and stick your returns label to your parcel before taking your parcel into a CollectPlus store.

CollectPlus will not accept responsibility for parcels handed into a store without a CollectPlus returns label. You can return parcels with ‘cabin baggage’ dimensions 60 x 50 x50cm and up to 10kg using CollectPlus. Find out what you can return with CollectPlus here: https://www.collectplus.co.uk/help-advice/what-can-i-send-using-collectplus/ You can find your nearest CollectPlus store by clicking here www.collectplus.co.uk/store_locator and use the ‘Find a store’ search at the top of the page. Full terms and conditions can be viewed here www.collectplus.co.uk/smsterms.

3. Returning goods purchased from the Dubarry UK stores in London or Cheltenham.

You can return an item to our stores in person or by post for exchange or refund. If you choose to send items by post, please enclose a covering letter stating:

• The reasons for return

• A copy of your purchase receipt (please note that a gift certificate/receipt is not sufficient for refund purposes)

• Full contact details, including postal address and daytime contact telephone number Please note the following:

• Postage costs are not refunded Goods must be returned in undamaged packaging, by registered, or any other postage method requiring the recipient (Dubarry) to sign on delivery to:

DUBARRY OF IRELAND,

34 Duke of York Square,

Sloane Square,

London SW3 4LY,

Tel: +44 (20) 7823 4227

Email: [email protected]

DUBARRY OF IRELAND,

7 Rotunda Terrace,

Montpellier, Cheltenham,

Gloucestershire

GL50 1SW

Tel: +44 (01) 2425 16473

Email: [email protected]

RETURNING GOODS PURCHASED FROM A DUBARRY STOCKIST?

In the unlikely event of a problem with your Dubarry product, which you have purchased from one of our stockists listed on our website, you must return them in the first instance to where they were originally purchased, for an initial assessment. The next step will be for the stockist, along with the Dubarry Customer Service Team, to determine whether these goods should be repaired, replaced or returned. Please adhere to the returns and exchanges policy of the stockist.

If you choose to keep the items purchased for longer than the 30 day return period as described above, we will be unable to provide a refund or exchange. Dubarry of Ireland consider the return period of 30 days sufficient for customers to inspect the items for any faults and thus to accept them. Should your items become faulty once the return period has elapsed and the items are within the one year warranty period, we will either repair or replace the items, at our discretion.

The above policy does not affect your statutory rights.

Viewed